Ticketing Officer
Need 2 Brand, Pakistan
Job Description
Hussain International Travel and Tours is looking for a ticketing officer for its karachi office. Candidate will mainly be required to do the following tasks:
1) Answer inquiries regarding such information as schedules, accommodations, procedures, and policies.
2) Assemble and issue required documentation such as tickets and itineraries.
3) Confer with customers to determine their service requirements and travel preferences.
4) Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
5) Determine whether space is available on travel dates requested by customers, and assign requested spaces when available.
6) Examine passenger documentation to determine destinations and to assign boarding passes.
7) Inform clients of essential travel information such as travel times, transportation connections, and medical and visa requirements.
8) Maintain computerized inventories of available passenger space, and provide information on space reserved or available.
9) Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
10) Provide clients with assistance in preparing required travel documents and forms.
11) Provide customers with travel suggestions and information such as guides, directories, brochures, and maps.
12) Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
13) Promote particular destinations, tour packages, and other travel services.
14) Provide boarding or disembarking assistance to passengers needing special assistance.
Job Specification
1) Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2) Speaking -- Talking to others to convey information effectively.
3) Service Orientation -- Actively looking for ways to help people.
4) Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
5) Persuasion -- Persuading others to change their minds or behavior.
6) Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
7) Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
8) Complex Problem Solving -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
9) Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
10) Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making.
11) Negotiation -- Bringing others together and trying to reconcile differences.
12) Coordination -- Adjusting actions in relation to others' actions.
13) Writing -- Communicating effectively in writing as appropriate for the needs of the audience.
14) Time Management -- Managing one's own time and the time of others.