Customer Service Executive IBEX Global - A TRG Company, Pakistan Premium Job

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Experience
< 1 Year
Salary
18,000 - 45,000 PKR
Job Type
Shift
Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Intermediate/A-Levels/Graduate
Total Vacancies
500
Posted on
Jan 6, 2017
Last Date
Feb 6, 2017
Location(s)

Description

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Working Hours: 9 hour shift
  • Requirements (Education): Bachelors qualified
  • Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

Specification

  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Possess Knowledge of Call Centre Operations
  • Must be flexible to work in shifts
  • Excellent communication skills

Rewards and Benefits

check_circle Gratuitycheck_circle Health Insurancecheck_circle Incentive Bonuscheck_circle Leavescheck_circle Medicalcheck_circle Provident Fundcheck_circle Sports and Entertainmentcheck_circle Transport

IBEX Global - A TRG Company

Outsourcing/Offshoring - Karachi, Pakistan

About Us

IBEX works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents

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