Customer Service Executive Job in PakistanIBEX Global - A TRG Company, Pakistan Premium Job

< 1 Year
18,000 - 45,000PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
500 Jobs
Posted on
Jan 6, 2017
Last Date
Feb 6, 2017

Job Description

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Working Hours: 9 hour shift
  • Requirements (Education): Bachelors qualified
  • Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

Job Specification

  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Possess Knowledge of Call Centre Operations
  • Must be flexible to work in shifts
  • Excellent communication skills
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IBEX Global - A TRG Company

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