Customer Service Executive Job in Pakistan IBEX Global - A TRG Company , Pakistan Premium Job

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Customer Service Executive Job at IBEX Global - A TRG Company, Pakistan

Category
Traveling
No
Career
Telecommute
No
Qualification
Intermediate/A-Levels/Graduate
Vacancies
500
Posted
Jan 6, 2017
Last Date
Feb 6, 2017

Description

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Working Hours: 9 hour shift
  • Requirements (Education): Bachelors qualified
  • Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

Specification

  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Possess Knowledge of Call Centre Operations
  • Must be flexible to work in shifts
  • Excellent communication skills

Rewards and Benefits

  • check_circle Gratuity
  • check_circle Health Insurance
  • check_circle Incentive Bonus
  • check_circle Leaves
  • check_circle Medical
  • check_circle Provident Fund
  • check_circle Sports and Entertainment
  • check_circle Transport

IBEX Global - A TRG Company

Outsourcing/Offshoring - Karachi, Pakistan

About Us

IBEX works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents

4/5 starstarstarstarstar_outline

Career Growth starstarstarstar_outlinestar_outline
Compensation & Benefits starstarstarstar_outlinestar_outline
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CEO Recommended
100%
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Future Expectations
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