Customer Relationship Executive (Morning Shift)
RepairDesk, Pakistan

Customer Relationship Executive (CRE) will be responsible for for corresponding with users after sales, handling their queries, scheduling and providing demos of the software, assisting in hardware configuration and enriching customer experience.

In RepairDesk (Pvt.) Ltd. CRE will engage in activities like:

• Giving timely customer support on various channels (Facebook User Group, Chats, Intercom, Email, Phone etc)
• Provide training and demos to newly subscribed users
• Tracking new sign up and ensure their conversion to paid subscribers
• Schedule Demos for Sales Team and Business Development Executive
• Follow up on paid sign ups to ensure customer retention
• Reach un-subscribers/ former customers and convince them to re-subscribe
• Reporting issue faced by customers to the development team on platforms such as GitHub and Asana
• Track progress of customer reported issues, give updates and notify customers once issue is resolved.
• Keep a log of unsubscribed customers and try to reach them out.
• Cold Calling and prospecting potential customers
• If a customer is facing some technical and complex issue, immediately report it to your supervisor

• Exceptional communication skills
• Applicants with prior experience in POS and ERP software will be given priority
• Great marketing and selling skills with a strong command of IT knowledge
• Ability to up-sell and cross-sell to existing customers
• Applicant should have a Bachelors or Masters degree in business management, marketing or IT from a reputed educational institute
• An enthusiastic, team player with the drive to learn, excel and helping others

Job Rewards and Benefits