Ensure high levels of customer satisfaction through excellent sales service
Assess customers needs and provide assistance and information on product features
Welcome customers to the store and answer their queries
Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
Actively seek out customers in store
Remain knowledgeable on products offered and discuss available options
Team up with co-workers to ensure proper customer service
Build productive trust relationships with customers
Comply with inventory control procedures
Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Customer-service skills. Must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.
Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people.
Persistence. They must start each new sales attempt with a positive attitude.
Selling skills. Must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of merchandise.