QA Assistant Job in Pakistan AAA Facility Management , Pakistan

Experience
2 Years
Salary
15,000 - 20,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Graduate
Total Vacancies
1 Job
Posted on
Feb 22, 2017
Last Date
Mar 22, 2017
Location(s)

Job Description

Primarily responsible to work on quality process implementation and improvement.

Contributes in design of call monitoring formats and quality standards.

Performs weekly, bi-weekly or monthly call monitoring and provides feedback to Head Office

Uses quality monitoring system to compile and track performance at team and individual level

Provides actionable data to various internal support groups as needed

Prepares and analyzes internal and external quality reports for management review

Defining SOPs and scripts for contact center agents

Any task assigned by the management

Job Specification

Quality inspection, auditing and testing experience preferably with a background from call center.

Soft, polite and good understanding of customer services.

Strong computer skills including Microsoft Office and databases

Flexible and open personality.

Good verbal and written communication skills.

Data collection, management and analysis skills

Problem analysis and problem solving

Planning and organizing

Decision-making

Customer service orientation

Teamwork

Spark to learn and make a career in the relevant field.

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Jobs in AAA Facility Management

AAA Facility Management

Facilities Services - Karachi, Pakistan
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