ESSENTIAL DUTIES:
Assist with network and security management
Assist with data storage architecture
Assist with systems development
Provide user level technical support for end users, computers, printers, etc.
Provide user level training on daily applications used, including, but not limited to: MS Word, MS Excel, MS Outlook, MS Publisher, Adobe Acrobat, and other basic computer related skills.
Assist with end user system updates and monitoring. Including: Patch management, spyware removal and testing, virus checking, ensuring backup of data files, etc.
OTHER RELATED DUTIES:
Assist in research of new technologies and software that might be beneficial.
Assist with technical documentation of systems and processes
Assist with creation and documentation of IT systems and networks.
Assist with the creation and documentation of technical knowledge base for common issues experienced by end users. Perform other duties as needed.