Customer Service Executive - Autoshop
Confiz Limited, Pakistan

• Reach out to customers to get order confirmations.
• Provide excellent customer services to customers who are looking for information and provide help them support/guidance to make better purchase decisions.
• Stay up-to-date with new product and feature launches.
• Order bookings on booking portals.
• Respond all customer queries and orders through social channels.
• Provide accurate, valid and complete information of every product available on our store.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure proper resolution of complaints.
• Actively handle order cancellations/returns by proactively reaching out to transport partners and process refunds.
• Actively liaison with internal teams to ensure efficient sales management in this division.

• Highly motivated and self starter.
• Experience in customer services department.
• Excellent communication skills - written and oral.
• In-depth understanding of sales principles and customer service practices.
• Basic informations regarding Car Parts & Accessories.
• Analytical and multitasking skills.
• Be competitive and supportive in sales environment.
• Be capable of exploring and coming up with new ideas.
• Identify the current needs of client base and communicate the benefits of our marketing solutions as they relate to each need.

Job Rewards and Benefits