Customer Service Executive - Autoshop

Customer Service Executive - Autoshop
Confiz Limited , Pakistan

2 Years
18,000 - 20,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Bachelor (Marketing)
Total Vacancies
1 Job
Posted on
Mar 6, 2017
Last Date
Apr 14, 2017

Job Description

  • Reach out to customers to get order confirmations.
  • Provide excellent customer services to customers who are looking for information and provide help them support/guidance to make better purchase decisions.
  • Stay up-to-date with new product and feature launches.
  • Order bookings on booking portals.
  • Respond all customer queries and orders through social channels.
  • Provide accurate, valid and complete information of every product available on our store.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure proper resolution of complaints.
  • Actively handle order cancellations/returns by proactively reaching out to transport partners and process refunds.
  • Actively liaison with internal teams to ensure efficient sales management in this division.

Job Specification

  • Highly motivated and self starter.
  • Experience in customer services department.
  • Excellent communication skills - written and oral.
  • In-depth understanding of sales principles and customer service practices.
  • Basic informations regarding Car Parts & Accessories.
  • Analytical and multitasking skills.
  • Be competitive and supportive in sales environment.
  • Be capable of exploring and coming up with new ideas.
  • Identify the current needs of client base and communicate the benefits of our marketing solutions as they relate to each need.

Confiz Limited

Information Technology and Services - Lahore, Pakistan