Resident Engineer Job in Pakistan Interactive Group of Companies , Pakistan

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Resident Engineer Job at Interactive Group of Companies, Pakistan

Category
Traveling
No
Career
Telecommute
Yes
Qualification
Bachelor
Vacancies
5
Posted
Mar 20, 2017
Last Date
Apr 29, 2017

Description

Resident Engineer

Job Description

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Proper Liaison with client.
  • Coordination and communication with back office team.
  • Training of end users on enhancement or incorporation of new features in application
  • Configuration of applications using front end
  • Mange creation of users, assigning role/rights to application users.

    Specification

    Requirement

    • Proven working experience in enterprise technical support
    • Basic knowledge of Software applications
    • Strong problem-solving skills
    • Excellent client-facing skills
    • Excellent written and verbal communication skills

    Rewards and Benefits

    • check_circle Health Insurance
    • check_circle Leaves
    • check_circle Life Insurance
    • check_circle Medical

    Interactive Group of Companies

    Information Technology and Services - Islamabad, Pakistan

    About Us

    Interactive Group aspires to transform through technology the emerging Pan Asian nations, industries, business and peoples’ destinies for the sake of peace, health and prosperity. Our premier technological solutions are fulfilling the human hopes for
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