Customer Service Representative Job in Pakistan AQS IT Solutions Pvt Ltd. , Pakistan

2 Years
18,000 - 100,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
50 Jobs
Posted on
Mar 21, 2017
Last Date
Apr 21, 2017

Job Description

We are looking for fresh and experienced male/female Call Center Agents for our outbound call center. Candidate should have fluent spoken English. It is an excellent opportunity for those who want career growth with a fast growing company. Attractive salary.

Resolve customer complaints via phone, email or social media. ... Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges.

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Job Specification

1. Patience

2. Attentiveness

3. Clear Communication Skills

4. Knowledge of the Product

5. Ability to Use "Positive Language"

6. Acting Skills

7. Time Management Skills

8. Ability to "Read" Customers

9. A Calming Presence

10. Goal Oriented Focus

11. Ability to Handle Surprises

12. Persuasion Skills

13. Tenacity

14. Closing Ability

15. Willingness to Learn

Rewards and Benefits

Checkout jobs like Customer Service Representative Jobs in Islamabad Pakistan
Jobs in AQS IT Solutions Pvt Ltd.

AQS IT Solutions Pvt Ltd.

Information Technology and Services - Islamabad, Pakistan
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