1 Profiling and identifying target audience.
2. Analyzing tasks and information based on target audience.
3. Designing content based on analysis
4. Explaining technical ideas in simple language.
5. Writing clearly and concisely.
6. Review content with higher level managers and other stakeholders.
7. Selecting the correct graphical elements to depict a scenario or situation.
8. Adjusting copy as necessary and proofreading for grammar and spelling.
9. Version control and document release.