Technical Support Engineer
Global Cloud Support Services Pvt Ltd, Pakistan

We are a IT firm providing third-party IT services worldwide. Our services include Break-Fixes, Roll-Outs, Data Center Support, Cisco Support, Network & Desktop Support, End User Computing, IT Stock Storages.

You will be part of our back-end support office based in Bahria Town, Rawalpindi.

We require Technical Support Engineer for our company.

Essential Requirements

Remote Technical Support:

Remote Technical Support:-

• 3+ year experience
• CISCO / CCNA certified
• Very strong knowledge of Microsoft and desktop support.
• Cisco/networking knowledge.
• Advanced PC/Laptop/Server and other hardware knowledge
• Excellent theoretical/Practical concepts
• Flexibility to work on odd hours.
• Ability to troubleshoot internal IT infrastructure issues
• Strong hands-on experience implementing and troubleshooting Cisco networking equipment, protocols, and features e.g. Cisco routers, ASA series Firewalls, routers, switches, LAN/WLAN issues.
• Knowledge and troubleshooting of TCP/IP, LAN/WAN, DHCP Server, NAT, SSID, WPA/WPA2, TKIP, AES, VPN, TELNET, FTP, HTTP, SMTP, POP3, SNMP, DNS, PING.
• Experience with Windows 2003/2008 Server
• The candidate will provide technical solutions to clients from identification through to implementation.
• The candidate will conduct technical discussions and trainings session with clients and our field engineers.
• The candidate will be fully involved online in the execution of the all IT related Projects.
• The candidate will guide and train the field engineers for the relevant tasks.
• Good understanding of hardware like switches and routers, servers, integrated services, WAN, LAN Modules, VPN, -Security, wireless and network protocols like BGP, OSPF etc.
• Corresponding with international clients through emails and calls.
• Good communication skills

- CCNA / CISCO Certified
- Atleast 3+ years experience
- Hold BS CS / BS IT / MCS / MS IT degree

Job Rewards and Benefits