Customer Support Officer

Customer Support Officer Job in Pakistan
Trade Optimize , Pakistan

Experience
Fresh Graduate
Salary
10,000 - 12,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Intermediate
Total Vacancies
12 Jobs
Posted on
Apr 5, 2017
Last Date
Apr 29, 2017
Location(s)

Job Description

  • Manage inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise

Job Specification

Empathy, patience and consistency.

Adaptability. Every customer is different, and some may even seem to change week-to-week.

Clear communication. Ensure you convey to customers exactly what you mean.

Work ethic. Customers appreciate a rep who will see their problem through to its resolution.

Knowledge. Ultimately your customers rely on you for their knowledge of your product.

Thick skin. The customer’s always right… right?

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