Provide estimated cost of treatment to customers for Inpatient and Surgical Day Care treatment, as per the hospital guideline.
Authorize admission / discharge as per credit guidelines by ensuring related documentation.
Resolve customers’ billing queries by giving explanation of charges, liaison with billing section where required.
Evaluate and forward eligible patients to welfare department by filling out patient financial evaluation form.
Close interaction with faculty for Accommodation Request Form related queries and regular feedback to ascertain the line of treatment of admitted patients, to establish revised cost.
Counsel with post discharge patients in consultation of credit and collection section as and when required.
Prepare and circulate Acknowledge of Debt Log, Discharge Hold List, Operation Room List daily to the Emergency department.
Responsible and accountable for Admission and discharge throughput with compliance of defined KPI’s.
Business and customer oriented.
Good communication skill (both written and oral).
Ability to handle stressful situation.
Good interpersonal skill.
Analytical and decision making skills.
Knowledge of medical terminologies would have advantage but not necessary.
Able to work in day/night shifts.
Experience: At least 2 years’ experience of customer handling / counseling in a service organization.
Qualification: Graduate from a reputable institution.