Consult with and facilitate business areas to identify, define and document business needs, opportunities and objectives and develop strategies for achieving the desired vision and meeting best practices
Interact with relevant stakeholders and senior management team members
Supervise and conduct focus group sessions, carry out process mapping, research, coordinate, document, identify process issues and their root causes
Provide analytical and business support to project initiatives
Understand and interpret data collected and present the conclusions in charts, graphs or spreadsheets
Create AS-IS and TO-BE process maps using MS – Visio
Prepare and present timely updates on project plan, status, cycle and results
Proficiency in analyzing data and presenting it in a meaningful way, and the ability to understand the sequence of workflows
Practical experience of process improvement/Business Process Re engineering projects and Change Management
Excellent communication, research and report writing skills
Experience of using Microsoft Visio, Microsoft Project and Microsoft Excel
Ability to manage multiple activities and prioritize workload.
Experience: Preferably three to five years of experience in similar role implementing business improvement solutions in a higher education or healthcare environment
Qualification: Master’s degree or equivalent; in Computer Science, Information Systems Management, Statistics or related Business Degree.