Answer and follow-up calls professionally and provide information about products and services.
Maintain healthy relationships with existing customers and to retain them.
Responding to the customer’s queries within the given time frame.
To ensure that the customers details and other relevant data is completely entered into the system correctly.
Analyze and solve problems accordingly.
Handle in-bound inquiries via phone, email and live chats
Excellent communication in English.
Customer handling skills.
Punctual and confident.
Must be available to work in all shifts (Morning, Evening & Night)
Prior call center experience is a plus point
Basic knowledge of MS