Operations Manager (E-Commerce)
Arpatech Pvt Limited , Pakistan

Primary Job Functions:

• Assign, schedule, and supervise the daily tasks and functions of operations team.
• Provide direction, leadership and motivation to all associates in your department.
• Monitor operational KPIs like lead times, fulfillment rate, shipping time, etc. to track progress towards operational goals for direct E-Commerce business and work on initiatives to improve KPIs.
• Participate in planned day-to-day business operations to increase efficiency.
• Manage the day-to-day performance of order fulfillment, returns, and daily replenishment shipments.
• Ensure timely and accurate completion of all orders.
• Communicate about all order issues and share recommendations to implement best practices to drive efficiencies.
• The ability able to lead a team of individuals, delegate tasks, and supervise all of the functions that occur in this department.
• Staff and train all new employees and temp labor for your department.
• Lead program forecasts and seasonality to ensure proper processes are being followed for inventory planning.
• Must be flexible and willing to change course depending on business needs.
• Build strong relationships with different departments and levels.
• Work with customer services team to understand consumer pain points and work on initiatives to improve consumer experience.

Skills:

• Have knowledge of FMCG brands and background with Technology
• Strong organizational, time management and problem-solving skills
• Self-starter who develops and communicates new ideas based on trends and analyses then takes action to turn the ideas into reality
• Able to prioritize and manage multiple tasks in a fast-paced environment, and direct others to do so
• Proficient in Microsoft Office suite (Word, Excel, and PowerPoint)

Education: Prefferd Bachelor's or Masters in Supply Chain

Job Rewards and Benefits