To handle calls to and from the practice and ensuring the correct procedure is followed. It includes:
- Receive all calls to practice within three rings.
- Follow VR Script for all calls.
- Understand nature of call and action according to relevant procedure.
- Update CMD with relevant and correct information.
- Confirm key details with caller before ending call
- Transfer calls to correct departments when required using appropriate transfer procedure
- Ensure procedures are strictly adhered to and any issues are highlighted to the supervisor/team leader
- Update disposition application after every call.
- Ensure call history is maintained in CMD comments if applicable.
- Run follow-up report and schedule appointments accordingly.
- Anything and everything as requested by reporting Manager related to job.