After Sales Support Coordinator

After Sales Support Coordinator Job in Pakistan
ArcPoint Technologies , Pakistan

Experience
< 1 Year
Salary
18,000 - 25,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors
Total Vacancies
1 Job
Posted on
May 17, 2017
Last Date
Jun 17, 2017
Location(s)

Job Description

  • Act as link between customer and company’s technical staff.
  • Attend complaints from customers on call & email.
  • Generate ticket against customer’s complaint in the system.
  • Verify product’s serial number along with proof of sale before collection of any warranty item.
  • Align engineer initially on call and then on customers’ premises to attend complaint.
  • Collect all necessary data & documents for warranty claim.
  • Keep customer up to date about the complaint progress.
  • Coordinate with the Principal in case of delay from warranty center in resolution of compliant.
  • Management of support documents filing.

Job Specification

Candidate should have good communication skills.

Candidate should have good coordination skills.

Candidate should have good Negotiation skills.

Candidate should have good Customer Support skills.

ArcPoint Technologies

Information Technology and Services - Karachi, Pakistan
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