After Sales Support Coordinator
ArcPoint Technologies, Pakistan

• Act as link between customer and company’s technical staff.
• Attend complaints from customers on call & email.
• Generate ticket against customer’s complaint in the system.
• Verify product’s serial number along with proof of sale before collection of any warranty item.
• Align engineer initially on call and then on customers’ premises to attend complaint.
• Collect all necessary data & documents for warranty claim.
• Keep customer up to date about the complaint progress.
• Coordinate with the Principal in case of delay from warranty center in resolution of compliant.
• Management of support documents filing.

Candidate should have good communication skills.

Candidate should have good coordination skills.

Candidate should have good Negotiation skills.

Candidate should have good Customer Support skills.

Job Rewards and Benefits