Checking Emails incoming from local clients and F-Agents and taking necessary action.
Daily Sales Calls upon existing and prospective clients through telephone, and personal visits.
Receiving Rate Enquiries from clients and if rates are not available, sending request messages to the concerned F-Agent(s) with pertinent details of shipment to get the fresh rates.
Preparing and submitting quotations to clients in response to their Rate Enquiries and while marking-up rates, considering competition, & company guidelines.
Follow-up on Quotations until acceptance or rejection.
Getting business confirmation from clients in shape of Routing Orders & Shipping Instructions (in case quotation is accepted) & passing on the same to the concerned F-Agent.
Follow-up with F-Agent until receipt of Pre-alert & Documents (scanned set) and forwarding the same to Operations Department; for their further action.
Keeping clients informed about Pre-alert/status as well as actual arrival of shipment.
Follow-up clients re. recovery of freight dues (in case of charges collect shipment) until the same is settled.
Maintenance of “Updated Airfreight Rates” and “Updated Seafreight Rates” Registers in country-wise pattern.
Preparation of “Sales Activity Report” on monthly basis (bifurcated into weeks) and submitting it with the Country Manager.
Dispatching Introductory Letters, to prospective companies and filing the same in “Company Introduction File”; for record & follow-up.
Coordinating with Exports department w.r.t Rates-Air/Sea- to submit quotations to exporters and then after acceptance of quotation, handing over Export Job to Export department for further necessary take-up.
Supervision Received From : Country Manager
Supervision Given to : None
Reporting to : Country Manager
Area(s) of Coordination :
Internal: Operations, Accounts, and Exports
External: Customers, F-Agents