Network Support Engineer Metro Consulting Grid Pvt. Ltd., Pakistan

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Experience
2 Years
Salary
25,000 - 40,000 PKR
Job Type
Shift
Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors
Total Vacancies
2
Posted on
May 18, 2017
Last Date
Jun 18, 2017
Location(s)

Description

The position will be supporting our ever increasing customer base, as well as our field engineers, in heterogeneous environments. Along with being an extremely technically proficient individual, this position also requires the candidate to have exceptional time management skills as incident resolution must occur in a timely fashion.

Additionally, the candidate should have the:

· Ability to work independently in a dynamic and complex environment Set up, test, administer and troubleshoot LAN and WAN.

· Ability to work with all major networking vendor equipment including CISCO, Checkpoint, Watch Guard, Sonicwall.

· Complete ability to work with all major monitoring tools such as LabTech, CACTI, NAGIOS.

· Experience with virtualization technologies i.e. VmWare, Citrix and Hyper-V is a plus.

· Ability to setup and troubleshoot handheld devices.

· Ability to create network documentation and create Visio diagrams for network implementations.

· Ability to work with Linux Platforms.

· Ability to manage, administer, test and troubleshoot CISCO catalyst switches and ISR appliances.

· Troubleshoot and resolve complex, critical, and sensitive technical support issues.

· Resolve customer issues through email, phone, and remote support sessions.

· Manage a personal queue of incidents by effective time management and issue prioritization.

· Ensure customer satisfaction through professionalism and swift resolution.

· Monitor organization and client networks.

Specification

CCNA, CCNP, English Fluency, Managing Small Teams - 1 to 5 People, Management Analysis

Willing to work as part of a worldwide professional support team

Rewards and Benefits

check_circle Gratuitycheck_circle Incentive Bonuscheck_circle Leavescheck_circle Life Insurancecheck_circle Provident Fundcheck_circle Sports and Entertainment

Metro Consulting Grid Pvt. Ltd.

Information Technology and Services - Islamabad, Pakistan

About Us

MCG brings together a group of highly professional and competent personnel possessing diversified experience in their respective areas of expertise. MCG provides consultancy in a number of specialized areas including Information Technology, Environme
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