System Support Engineer Job in Pakistan Metro Consulting Grid Pvt. Ltd. Islamabad Pakistan , Pakistan

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  • Job Type
    Full-Time
  • Shift
    Night
  • Experience
    2 Years
  • Salary
    25,000 - 40,000 PKR

System Support Engineer Job at Metro Consulting Grid Pvt. Ltd., Pakistan

Category
Traveling
No
Career
Telecommute
No
Qualification
Bachelors
Vacancies
1
Posted
May 18, 2017
Last Date
Jun 18, 2017
Location(s)

Description

The Ideal candidate will be able to troubleshoot and identify complex software and hardware issues in the systems domain with sound knowledge of networks. Direct customer support experience is a plus. Exceptional verbal and written communication, customer service, and troubleshooting skills are required for this position as well as organizational skills, high-level troubleshooting, and the ability to meet deadlines. The position will be supporting our ever increasing customer base, as well as our field engineers, in heterogeneous environments. Along with being an extremely technically proficient individual, this position also requires the candidate to have exceptional time management skills as incident resolution must occur in a timely fashion.

Additionally, the candidate should have the:

·Ability to work independently in a dynamic and complex environment Set up, test, administer and troubleshoot LAN and WAN.

·Ability to setup entire IT infrastructure including Internet, Perimeter Security, Backbone servers, Remote Access, Printers and Other Peripheral Devices and Desktop.

·Ability to work Windows 2008, 2012, XP, Vista and Windows 7, 8.

·Setup and Maintain Active Directory, Exchange, IIS, SharePoint, Print Servers and SQL.

· Ability to setup and troubleshoot handheld devices.

·Ability to work with Linux Platforms.

·Ability to manage, administer, test and troubleshoot CISCO catalyst switches and ISR appliances.

·Willing to work as part of a worldwide professional support team

·Able to maintain professionalism while under pressure

·Values teamwork and can contribute to the entire group

·Someone who wishes to continue to develop their skill set in a proactive environment

·Someone who exercises judgment within defined procedures and practices to determine appropriate actions

·Demonstrates strong customer service/support skills such as active listening, good verbal and written communication.

·Experience with virtualization technologies i.e. VmWare, Citrix and Hyper-V is a plus.

·Troubleshoot and resolve complex, critical, and sensitive technical support issues.

·Resolve customer issues through email, phone, and remote support sessions.

·Manage a personal queue of incidents by effective time management and issue prioritization.

·Ensure customer satisfaction through professionalism and swift resolution.

Specification

Computer Knowledge, Cisco Knowledge, Servers Knowledge, English Fluency, Managing Small Teams - 1 to 5 People, Management Analysis

Rewards and Benefits

  • check_circle Gratuity
  • check_circle Incentive Bonus
  • check_circle Leaves
  • check_circle Life Insurance
  • check_circle Provident Fund
  • check_circle Sports and Entertainment

Metro Consulting Grid Pvt. Ltd.

Information Technology and Services - Islamabad, Pakistan

About Us

MCG brings together a group of highly professional and competent personnel possessing diversified experience in their respective areas of expertise. MCG provides consultancy in a number of specialized areas including Information Technology, Environme
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