As a fast food restaurant manager you'll have ultimate responsibility for safeguarding the financial success of a specific outlet and maintaining the reputation of the company.
The role has a strong hospitality element, ensuring that the restaurant delivers high-quality food and drink and good customer service. However, you'll also undertake activities common to business managers within any sector, including overseeing:
As a fast food restaurant manager, you'll be responsible for operational, financial and people management. You'll need to:
organise stock and equipment, order supplies and oversee building maintenance, cleanliness and security
plan and work to budgets, maximise profits and achieve sales targets set by head office
control takings in the restaurant and administer payrolls
recruit new staff, and train and develop existing staff
coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets
ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
ensure high standards of customer service are maintained
implement and instil in your team company policies, procedures and ethics
handle customer complaints and queries
implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns
prepare reports and other performance analysis documentation
report to, and attend regular meetings with area managers or head office representatives
establish relationships with the local community and undertake activities that comply with the company's corporate social responsibility programmes.