We are seeking a proven performer to help us grow our loyal customer base. Responsibilities include generating new business in existing accounts, as well as playing a key role in driving strategic initiatives. The Customer Success Manager will work with internal teams and directly with existing/new customers to develop renewals and expansion strategies, formulate ROI, reduce churn and help Humanity.com customers grow.This will involve developing unique outputs of data analytics which ultimately demonstrates the value Humanity.com brings to our customers and their employees. As a fast growing web-based start-up we are looking for a Success Manager to join our team to help maintain, grow and provide world-class support to our Customer Base.
To leverage new and established customer relationships to deliver ROI and expand and renew Humanity.com subscriptions, while providing a high-level of service for clients.
This is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, share a passion for technology and a love for working in a dynamic environment. The CSM will represent Humanity.com and its product suite and exceed customer satisfaction objectives.
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