Responsible for providing IT support . Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Prepare accurate and timely reports
Proper Liaison with client.
Coordination and communication with back office team.
Training of end users on enhancement or incorporation of new features in application
Configuration of applications using front end
Mange creation of users, assigning role/rights to application users.
Proven working experience in enterprise technical support
Basic knowledge of Software applications
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills