Telecommunications Technician Job Responsibilities:
Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram.
Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors.
Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications.
Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.
Maintains customer rapport by listening to and resolving concerns; answering questions.
Maintains safe work environment by following codes, standards, and legal regulations.
Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
Updates job knowledge by participating in educational opportunities; reading technical publications.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.