We are in need to hire Field Service Engineer with Minimum requirements as Diploma or Bachelor’s degree or equivalent technical qualifications in electronics/electrical/ mechanical engineering or physical sciences.
• Experience in service and maintenance of Analytical Sciences or medical capital equipment. Experience with spectrometers or analytical instruments is preferred • Working knowledge of MS Office, Excel • Working knowledge and ability to test and troubleshoot electrical analog and digital circuits is must.
Responsibilities: Provide on-site installation, validation and commissioning of instruments • Perform hands-on on-site troubleshooting, service and repairs • Provide high level technical support to external customers at their location • Provide on-site training to the customers • Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales • Develop Service technical documentation • Create and maintain service information in the company enterprise database • Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications scientists as appropriate • Timely complete and submit all required paperwork • Communicate with the customer to ensure satisfaction and implement any necessary corrective actions • Misc. other duties commensurate with the capabilities of a Field Service Engineer