Customer Service And Operations Officer
ShadiBox, Pakistan

About ShadiBox:

ShadiBox turns wedding dreams into reality, through our comprehensive and interactive web portal. ShadiBox allows users to find and book pre-qualified, trusted, and reviewed vendors, all through the click of a mouse. The company also provides wedding inspirations, products, and end-to-end event planning service that guides customers through every step for a fabulous event.

Job Description:

We are looking for a Customer Service and Operations Officer for our Lahore office. The individual will be responsible for assisting the organization in customer service and customer relationship management, office administration, and support e-commerce operations.

Tasks & Responsibilities:

• Online and telephonic customer service and support for incoming leads and follow up.
• Answer customer inquiries by clarifying desired information; researching, locating, and providing information.
• Transfer customer inquiries to the business development and sales staff as necessary.
• Resolve problems by clarifying issues; researching answers and alternative solutions; implementing solutions, and escalating unresolved problems.
• Maintain and manage confidential company database.
• Assist in managing a Customer Relationship Management System.
• Assist management with administrative tasks, and coordinate various operational activities on a daily basis.
• Assist with the implementation of new operational strategies based on customer feedback.
• Order supplies and maintain a professional clean office environment.

Qualifications:

• Strong customer focus, with data entry, problem solving, multitasking, listening, and phone skills.
• Must have excellent interpersonal skills with a strong ability to build relationships.
• Detail oriented, with a strong and mature phone presence.
• Knowledge of Microsoft Excel, Word, Power Point.
• Ability to learn technical systems.
• Strong verbal and written communication skills required.
• Prior experience in customer service, customer relationship management or call centre work experience is an added benefit.
• Females Preferred

Job Rewards and Benefits