1- Selected candidates will be working in a B2B scenario where they will receive live chat inquiries and candidates must answer them pro-actively.
2- Determines requirements by working with customers and take their contact details as a lead.
3- Answers inquiries by clarifying desired information; researching, locating, and providing information.
4- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
5- Create a long term rapport with customers by contacting them through pro-active chat messages.
6- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
7- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
1- Exellent English
2- Good typing speed
3- Team player
4 - Ability to understand English language