Customer Support Executive Job in PakistanIBEX Global - A TRG Company, Pakistan Premium Job

Experience
Student
Salary
18,000 - 45,000PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Intermediate
Total Vacancies
50 Jobs
Posted on
Jul 12, 2017
Last Date
Aug 12, 2017
Location(s)

Job Description

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers’ requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Timely preparation of rates and quotes for customers and overseas agents.

Collaborate and build relationships with customers to strengthen service competitiveness

Communicate timely correspondence back to customers, track and resolving any issues regarding product.

Job Specification

Proficient with MS Office particularly MS Excel (Spreadsheet)

Possess Knowledge of Call Centre Operations

Must be flexible to work in shifts

Excellent communication skills

Fluent spoken english (for International Program)

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IBEX Global - A TRG Company

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