Customer Support Executive IBEX Global - A TRG Company, Pakistan Premium Job

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Experience
Student
Salary
18,000 - 45,000 PKR
Job Type
Shift
Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Intermediate
Total Vacancies
50
Posted on
Jul 12, 2017
Last Date
Aug 12, 2017
Location(s)

Description

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers’ requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Timely preparation of rates and quotes for customers and overseas agents.

Collaborate and build relationships with customers to strengthen service competitiveness

Communicate timely correspondence back to customers, track and resolving any issues regarding product.

Specification

Proficient with MS Office particularly MS Excel (Spreadsheet)

Possess Knowledge of Call Centre Operations

Must be flexible to work in shifts

Excellent communication skills

Fluent spoken english (for International Program)

Rewards and Benefits

check_circle Communicationcheck_circle Gratuitycheck_circle Health Insurancecheck_circle Incentive Bonuscheck_circle Leavescheck_circle Medicalcheck_circle Provident Fundcheck_circle Sports and Entertainmentcheck_circle Transport

IBEX Global - A TRG Company

Outsourcing/Offshoring - Karachi, Pakistan

About Us

IBEX works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents

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