Customer Support Executive Job in Pakistan IBEX Global - A TRG Company Karachi Pakistan , Pakistan Premium Job

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Customer Support Executive Job at IBEX Global - A TRG Company, Pakistan

Category
Traveling
No
Career
Telecommute
No
Qualification
Intermediate
Vacancies
50
Posted
Jul 12, 2017
Last Date
Aug 12, 2017
Location(s)

Description

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers’ requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Timely preparation of rates and quotes for customers and overseas agents.

Collaborate and build relationships with customers to strengthen service competitiveness

Communicate timely correspondence back to customers, track and resolving any issues regarding product.

Specification

Proficient with MS Office particularly MS Excel (Spreadsheet)

Possess Knowledge of Call Centre Operations

Must be flexible to work in shifts

Excellent communication skills

Fluent spoken english (for International Program)

Rewards and Benefits

  • check_circle Communication
  • check_circle Gratuity
  • check_circle Health Insurance
  • check_circle Incentive Bonus
  • check_circle Leaves
  • check_circle Medical
  • check_circle Provident Fund
  • check_circle Sports and Entertainment
  • check_circle Transport

IBEX Global - A TRG Company

Outsourcing/Offshoring - Karachi, Pakistan

About Us

IBEX works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents

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