Under general supervision, in a 24/7 in-bound call center environment, Customer Relationship Specialists will provide support and problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Support will be provided by clearly communicating solutions in a user-friendly, professional manner. This is an excellent opportunity for fresh graduates who are willing to work in a competitive environment in rotating shifts. Regular trainings will be provided.
- Duties and Tasks/Essential Functions:
- Follow standard processes and procedures;
- Identify and escalate priority issues per Client specifications;
- Accurately process and record call transactions using a computer and designated tracking software;
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates
- Proper phone etiquette and Effective listening skills;
- Ability to speak and write clearly and accurately in English;
- Demonstrated proficiency in typing and grammar;
- Knowledge of relevant software computer applications and equipment;
- Knowledge of customer service principles and practices;
- Willingness to co-operate with others and work to the greater good;
- Multi-tasking capabilities;