Customer Service Representative
Daraz, Pakistan

· Satisfying the customers on calls by answering their queries and complaints as per Daraz SOPs.

· Writing emails, generating complaints as and when required.

· Meeting the Productivity and Quality KPI as per target assigned.

· Handling irate customers by using soft skills.

· Punctuality: Strict adherence to the roster.

· Learning all the Systems and Processes as and when guided.

• Minimum One year Call Center experience with proven track record
• Excellent written and Verbal communication
• Excellent Soft Skills: Able to handle irate customer
• Able to work in shifts
• Able to use computers software efficiently including MS Office [Word, Excel, Powerpoint]

Job Rewards and Benefits