Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Proficient with MS Office particularly MS Excel (Spreadsheet)
Possess Knowledge of Call Centre Operations
Must be flexible to work in shifts
Excellent communication skills
Rewards and Benefits
check_circle Communicationcheck_circle Gratuitycheck_circle Health Insurancecheck_circle Incentive Bonuscheck_circle Leavescheck_circle Medicalcheck_circle Provident Fundcheck_circle Sports and Entertainmentcheck_circle Transport
IBEX works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents