Manager Operations (Call Center) Errands Services, Pakistan Premium Job

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Experience
< 1 Year
Salary
50,000 - 70,000 PKR
Job Type
Shift
Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Masters
Total Vacancies
1
Posted on
Aug 19, 2017
Last Date
Sep 19, 2017
Location(s)

Description

Errands Services private Limited is a Pakistan, US based international organization and part of a multi-national group of companies which is focused on technology, financial services, software development, back office solutions, computer manufacturing and telecommunications

Errands Services is seeking to appoint an experienced, competent and consistent Call Center Operations Manager to lead a team of Supervisors and staff Employees. We are looking for a driven individual who is experienced at delivering exceptional operational performance and who shall be responsible for:

Managing the day to day matters for the smooth running of the call center.

Coordinating with team leads and supervisors to resolve issues.

Ensuring continuous improvement of staff performance for efficiency and productivity.

Setting performance targets and standards, and ensure meeting them.

Coordinating with HR department for Recruitment and other staff matters.

Coordinating with Training department for any training matters and indentifying needs for training.

Monitoring calls to ensure quality and to minimize errors.

Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; managing system and process improvement and quality assurance programs; installing upgrades

To inspire and engage employees by effectively communicating strategy, goals, and objectives, as well as coaching and developing Supervisors and Agents.

supports leadership and supervisory teams within the Contact Center

executes the Contact Center strategy by managing all aspects of the site’s sales and service operations, resulting in an inspired and engaged workforce that ensures a high level of service

In return, an applicant would get

Competitive basic salary

Commissions and Bonuses

Special performance-based incentives and give-away

Recreational activities such as inter-city trips, sporting events and cricket club memberships, and much more.

Specification

Skills and Qualifications:

Masters degree in business administration

3 to 5 years experience in call center operations

3 years experience of leadership

Home Security Experience

Have impeccable conversational and communication skills

Ability to manage multiple tasks concurrently

Decision-making, problem solving and flexibility skills and emphasizing Excellence

Strong organizing, planning, analytical, and critical thinking skills.

If this is YOU, Errands services is Looking for!

Rewards and Benefits

check_circle Health Insurancecheck_circle Incentive Bonuscheck_circle Leavescheck_circle Medicalcheck_circle Sports and Entertainment

Errands Services

Consumer Services - Rawalpindi, Pakistan

About Us

Errands Services is a Pakistan, US based international organization and part of a multi-national group of companies which is focused on technology, financial services, software development, back office solutions, computer manufacturing and telecom

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