Errands Services private Limited is a Pakistan, US based international organization and part of a multi-national group of companies which is focused on technology, financial services, software development, back office solutions, computer manufacturing and telecommunications
Errands Services is seeking to appoint an experienced, competent and consistent Call Center Operations Manager to lead a team of Supervisors and staff Employees. We are looking for a driven individual who is experienced at delivering exceptional operational performance and who shall be responsible for:
Managing the day to day matters for the smooth running of the call center.
Coordinating with team leads and supervisors to resolve issues.
Ensuring continuous improvement of staff performance for efficiency and productivity.
Setting performance targets and standards, and ensure meeting them.
Coordinating with HR department for Recruitment and other staff matters.
Coordinating with Training department for any training matters and indentifying needs for training.
Monitoring calls to ensure quality and to minimize errors.
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; managing system and process improvement and quality assurance programs; installing upgrades
To inspire and engage employees by effectively communicating strategy, goals, and objectives, as well as coaching and developing Supervisors and Agents.
supports leadership and supervisory teams within the Contact Center
executes the Contact Center strategy by managing all aspects of the site’s sales and service operations, resulting in an inspired and engaged workforce that ensures a high level of service
In return, an applicant would get
Competitive basic salary
Commissions and Bonuses
Special performance-based incentives and give-away
Recreational activities such as inter-city trips, sporting events and cricket club memberships, and much more.