POSITION SUMMARY: Provide exemplary online chat service support to our potential customers, to ensure all there queries are answered in timely and seamless manner. The live chat agent will handle inbound chats and emails focused on answering both sales and customer service questions. The Live Chat agent will handle concurrent chat sessions to assist with answering general questions in order to improve customer satisfaction and increase conversion.
SUPERVISION RECEIVED/EXERCISED: Perform duties under general direction of the Supervisor. Ability to work independently with minimal supervision / especially in evening shifts