Customer Service Executive (Call Center + Correspondence)

Customer Service Executive (Call Center + Correspondence) Job in Pakistan
Cool Point (Pvt.) Ltd. , Pakistan

Experience
1 Year
Salary
20,000 - 30,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Graduation
Total Vacancies
6 Jobs
Posted on
Aug 28, 2017
Last Date
Oct 31, 2017
Location(s)

Job Description

-To Receive inbound calls from current and potential customers.

-To answer questions about the product details.

-To assist customers with any issues experienced with website and escalate any issues to management appropriately.

-To meet Quality Assurance Requirements and other key performance metrics.

Job Specification

-Excellent verbal communication skills

-Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

-Strong work ethics and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

-Ability to learn and navigate new software quickly

-Previous telesales experience a plus, but not must

Cool Point (Pvt.) Ltd.

Information Technology and Services - Lahore, Pakistan
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