Claims Adviser
Eminent4U, Pakistan

For a UK based campaign, an experienced claims advisor to join it’s off shore office in Karachi for night shifts.

Previous experience of dealing with claims is preferable for UK based company. Expertise in Energy & Gas, Warranties for appliance or home emergency claims is preferred but is not mandatory.

The role will involve assessing and responding to clients calls, chats, emails, log claims on our CRM and also to deploy engineers where possible.

Responsibilities:

Customer service and support

Answering Calls from the customer

Logging claims on system whilst customer is on call

Claim’s / Service allocation to engineer

Liaising with Engineers and customers to deploy and chase claims

Providing chat support to customers

Emails to customers and engineers

Membership enquiries

Quality control / compliance check

Admin work

Specification

Requirements:

Language Skills

Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers

Excellent command of the English language, good use of grammar skills, bilingual skills a plus

Ability to use a calculator and general knowledge of basic math skills, ability to calculate percentages

PC Skills

Ability to skilfully access and navigate the Internet to obtain source information, etc

Fluent on keyboard typing

MUST be experienced surfing the Internet, navigating web pages

Familiar with social network sites like Facebook and Twitter

Must be experienced with instant messaging

Physical Abilities

Ability to sit at a desk and use a computer for up to 12 hours a day; ability to use hands and fingers to type on a keyboard and use a mouse to navigate. Vision sufficient to view small details on a monitor

Ability to hear and to verbally communicate using a telephone handset and/or connected headset device

Other

Possess multi-tasking, planning, organization, and analytical skills

Ability to complete the job/assignment in a timely manner

Ability to maintain strict confidentiality

Ability to work independently as well as within a team environment

Possess company product, process and procedure knowledge

Possess negotiation skills

Ability to build rapport quickly

Possess good follow-up skills

Ability to generate Leads from chat queries

Ability to demonstrate empathy with customers as situations arise

Shifts + Timings:

The position is based in Karachi, this is a full-time opportunity - working hours are between

Rotational Shifts (12 hours night shift)

must work on shift pattern which includes working on Saturday and Sunday, all public holidays in Pakistan as well

This is a great opportunity for an applicant who wants to develop their career and build useful Service management experience.

Job Type: Full-time

Job Rewards and Benefits