Manager, Student Services 360 Training, Pakistan

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Experience
10 Years
Salary
100,000 - 120,000 PKR
Job Type
Shift
Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors Degree
Total Vacancies
1
Posted on
Sep 13, 2017
Last Date
Oct 13, 2017
Location(s)

Description

Responsibilities: include but not limited to

  • Maintain a high-level performance towards client and organization’s satisfaction.
  • Manage team’s KPI.
  • Responsible to manage team’s schedule to comply with business needs.
  • Work with training operations manager on class scheduling.
  • Responsible creating the Operations Dashboard.
  • Work with Sales team to make sure all request and processed by Student Services on time.
  • Work with other departments and managers for updates, issues and KPI’s, etc.
  • Responsible to monitor calls, emails internal and external.
  • Collaborate with Operations team for customer satisfaction issues.
  • Work with assigned projects.
  • Responsible to maintain, update and manage SOP’s of the team.
  • Monitor Agent’s performance (monthly reporting basis).
  • Responsible to coach and train agents on updates and performance.
  • Call auditing.

Specification

  • 8 - 10 years’ experience in customer service, technical support center environment preferred.
  • At least 3 years’ experience in managing a customer service / support team.
  • Proficient in Computer and office application skills relating to troubleshooting and Admin task.
  • Excellent English verbal and written Communication skills.
  • Excellent analytical skills.
  • Demonstrated abilities in problem solving and resolving complaints and complex customer/internal issues.

Rewards and Benefits

check_circle Gratuitycheck_circle Health Insurancecheck_circle Leavescheck_circle Life Insurancecheck_circle Medical

360 Training

E-Learning - Karachi, Pakistan

About Us

QuickStart’s history spans nearly 3 decades from our roots as a premiere provider of IT technical and developer training and as an award winning Microsoft Gold Learning partner. Today, our mission is to help IT organizations and professional

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