Network/System Engineer
VERiPARK, Pakistan

• Setting up Laptops/ Desktops/ Tablets/ Mobiles/ Surface and other hardware devices
• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting to staff in UAE, Saudi, Bahrain, Egypt & Malaysia Branches
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Manging Local IT inventory
• Manage the network plan and floor plan along with seating of the Karachi office
• Manager local IT infrastructure, network and telephony

• Working technical knowledge of current protocols, operating systems and standards.
• Ability to operate tools, components and peripheral accessories.
• Microsoft Desktop Support Technician an advantage
• A+ and N+ experience
• Software and Hardware Troubleshooting
• Windows 10, Windows 8, Windows Server 2012 & 2016 experience
• Routers, switches and firewall experience
• Microsoft Office 2010, Office 2013 support
• VPN/WAN
• TCP/IP
• SQL
• Knowledge of all software applications used within the organisation
• Professional image and grooming
• Self-confidence and interpersonal skills
• Analytical and problem solving skills
• Good communication (both verbal and written) skills
• Planning and organising skills
• Good administration management skills
• Strong listening skills
• Able to operate effectively in a team environment with both technical and nontechnical team members
• Able to operate with minimal supervision
• Able to manage time effectively, set priorities appropriately, schedule calls
• Able to maintain professional demeanour under stress
• Able to operate within customer standard operating procedures

Job Rewards and Benefits