Customer Relationship Manager Job in PakistanInkstone Management, Pakistan

< 1 Year
24,000 - 40,000PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Minimum bachelors
Total Vacancies
2 Jobs
Posted on
Oct 11, 2017
Last Date
Nov 10, 2017

Job Description

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Compile reports on overall customer satisfaction.

Handle changes in policies or renewals.

Job Specification

- Good English communication skills

- Ability to handle pressure

- Good negotation skills

- Quick and strategic thinking

Checkout jobs like Customer Relationship Manager Jobs in Islamabad Pakistan

Inkstone Management

Information Technology and Services - Islamabad, Pakistan
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