Customer Relationship Manager Inkstone Management, Pakistan

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Experience
< 1 Year
Salary
24,000 - 40,000 PKR
Job Type
Shift
Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Minimum bachelors
Total Vacancies
2
Posted on
Oct 11, 2017
Last Date
Nov 10, 2017
Location(s)

Description

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Compile reports on overall customer satisfaction.

Handle changes in policies or renewals.

Specification

- Good English communication skills

- Ability to handle pressure

- Good negotation skills

- Quick and strategic thinking

Rewards and Benefits

check_circle Health Insurancecheck_circle Incentive Bonuscheck_circle Leavescheck_circle Life Insurancecheck_circle Medicalcheck_circle Sports and Entertainment

Inkstone Management

Information Technology and Services - Islamabad, Pakistan

About Us

Inkstone Management is an emerging and versatile company offering resource management, content development, and business management services to its clients

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