Assist clients in finding travel package deals for their needs, included but not limited to land services, accommodation, transfers, air travel, rail tickets, car rentals, travel insurance.
Provide competitive but profitable trips assuring that quality of tours is consistently of a high standard.
Ensure a minimum of 50% of all enquiries are converted into bookings by quick, detailed and accurate response to enquiries.
Focus on up-selling to increase revenue
Record all enquiries and bookings
Carry out weekly reports to Manager
Secure new client sales and retention through high level of customer service
Maintain the level of customer service consistent with the positioning of All Good Travels
Provide alternatives for customer travel
Inform clearly all customers of terms, conditions and cancellation policy for each booking
Handle customer complaints with diplomacy and refer to Manager whenever necessary
Maintain an excellent personal professional presentation
Carry out tasks as delegated by Manager
Housekeeping, cleaning, cash handling, computer systems maintenance, ordering suppliers, paying accounts, monitoring functioning of equipment and report issues immediately.
Book hotels, visas and flights linked to the current booking and ensure all other services are confirmed.
Make all Sales invoices using the Xero Accounting
Check daily amount of cash and credit card payments and report to Direct Manager and accountant
2 years experience in travel & sales
Strong domestic and basic international travel knowledge
Knowledge of computer reservation programs (GDS) Amadeus
Effective oral and written English communication skills
Must have strong organizational skills and pay close attention to detail
Can work independently and as part of a team
Friendly and flexible
Ability to relate to people of different cultures and backgrounds
A passion for travel
Experience working with international community would be a plus