Customer Services Representative

Customer Services Representative Job in Pakistan
All Good Travels , Pakistan

Experience
3 Years
Salary
25,000 - 40,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Undergraduate and graduate degrees in business and/or marketing
Total Vacancies
2 Jobs
Posted on
Nov 2, 2017
Last Date
Jul 30, 2018
Location(s)

Job Description

Assist clients in finding travel package deals for their needs, included but not limited to land services, accommodation, transfers, air travel, rail tickets, car rentals, travel insurance.

Provide competitive but profitable trips assuring that quality of tours is consistently of a high standard.

Ensure a minimum of 50% of all enquiries are converted into bookings by quick, detailed and accurate response to enquiries.

Focus on up-selling to increase revenue

Record all enquiries and bookings

Carry out weekly reports to Manager

Secure new client sales and retention through high level of customer service

Maintain the level of customer service consistent with the positioning of All Good Travels

Provide alternatives for customer travel

Inform clearly all customers of terms, conditions and cancellation policy for each booking

Handle customer complaints with diplomacy and refer to Manager whenever necessary

Maintain an excellent personal professional presentation

Carry out tasks as delegated by Manager

Housekeeping, cleaning, cash handling, computer systems maintenance, ordering suppliers, paying accounts, monitoring functioning of equipment and report issues immediately.

Book hotels, visas and flights linked to the current booking and ensure all other services are confirmed.

Make all Sales invoices using the Xero Accounting

Check daily amount of cash and credit card payments and report to Direct Manager and accountant

Job Specification

2 years experience in travel & sales

Strong domestic and basic international travel knowledge

Knowledge of computer reservation programs (GDS) Amadeus

Effective oral and written English communication skills

Must have strong organizational skills and pay close attention to detail

Can work independently and as part of a team

Friendly and flexible

Ability to relate to people of different cultures and backgrounds

A passion for travel

Experience working with international community would be a plus

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