Order taking over the phone.
Order confirmation to Clients (Home chef)
Order recording in the CRM system.
Follow-up calls with riders on order status and inform Clients
Provide accurate, valid and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts and file documents
Take the extra mile to engage customers
Customer support experience
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, priorities, and manage time effectively