- Answer and follow-up calls professionally and provide information about products and services.
- Maintain healthy relationships with existing customers and to retain them.
- Responding to the customer’s queries within the given time frame.
- To ensure that the customers details and other relevant data is completely entered into the system correctly.
- Analyze and solve problems accordingly.
- Handle in-bound inquiries via phone, email and live chats.
Excellent communication in English.
Customer handling skills.
Punctual and confident.
Must be available to work in all shifts (Evening & Night)
Prior call center experience is a plus point
Basic knowledge of MS