Client Services Support

Client Services Support
Celeritas Solutions, Pakistan

Experience
5 Years
Salary
20,000 - 40,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
University Graduate
Total Vacancies
1 Job
Posted on
Jan 20, 2018
Last Date
Feb 20, 2018
Location(s)

Job Description

Notice: Please do not apply unless you meet the below-required criteria

Celeritas Solutions is looking for an ideal candidate for the role of Client ServicesSupport position immediately.

Job Description:

  • Provide client support services in accurate and timely fashion.
  • Maintain a high level of professionalism and competence in every client interaction.
  • Maintain high level of interaction with design and development team and can work on multiple projects
  • Build positive and productive relationships with clients
  • Analyze and resolve service issues promptly.
  • Inform management about complex client issues and resolutions.
  • Identify and develop new business opportunities with client contacts.
  • Utilize effective problem solving and time management skills in client service operations.
  • Develop process improvements to enhance service efficiency and effectiveness.
  • Provide assistance to less experienced staffs when needed.
  • Attend educational training and workshops for professional growth.
  • Provide support in new product development and enhancement activities.

Job Specification

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Should be graduated in the relevant field.

Top skills & proficiencies:

  • Product knowledge
  • Quality focus
  • Documentation skills
  • Listening skills
  • Multitask
  • Attention to detail
  • Ability to work under pressure

Job Rewards and Benefits

Communication
Incentive Bonus
Leaves
Life Insurance
Medical
Provident Fund

Celeritas Solutions

Information Technology and Services - Karachi, Pakistan
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