Customer Service Representative
One World, Pakistan

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.

• Verbal Communication
• Phone Skills
• Listening
• Data Entry Skills
• People Skills
• Informing
• Customer Focus
• Customer Service
• Attention to Detail
• Professionalism
• Multi-tasking

Job Rewards and Benefits