Service Engineer - VOICE
Makkays, Pakistan

• To implement, execute, manage, and entertain all post-sales issues arising in the products of Data and Communication groups provided to customers.
• To propose, pursue, and manage Projects and Services work related to the Data and Communication and domain to customers. This includes active and passive elements.
• Support and provide technical inputs in Solution designing to PMD staff, if and when needed.
• Perform installation and commissioning of different equipment as per agreed terms and conditions with the customers.
• Handle customer complaints efficiently and to resolve them in the shortest possible time by diagnosing and troubleshooting.
• Provide after sales support to customers related to products/services’ issues and complaints.
• Coordinate activities with the manufacturers and suppliers for the commissioning and configuration of different equipment.
• Hold regular meetings as and when required with customers for all post-sales tasks, e.g. installation, commissioning, and solution implementation.
• Monitor, manage, and supervise the activities of Sub-Contractor.
• Maintain close working relation with suppliers.
• To give demos and presentations of products to customers as and when required by the company.
• Ensure inter-departmental coordination for execution of projects and services activities.
• Coordination with sales and commercial team for project details.
• Prepare time lines to execute different project activities within the given time frame.
• Submission of project plan and implementation reports to management on all on-going activities.
• To work as per Quality & HSE Standards.
• To complete the special tasks assigned by supervisor/TL/Manager.
• To be the integral part of all the phases of projects & team’s capacity building.
• Close coordination and monitoring on daily basis and regular reporting to customers for assigned tasks.

• Multi-task oriented with excellent communication skills
• Knowledge of customer service principal and practices
• Strong Interpersonal skills and problem solving abilities
• Excellent leadership and managerial skills
• Ability to work in team and independently
• Self-initiator
• Ability to work in tough situation
• Strong work ethics and Values
• BS/MS in Electrical / Telecommunication / Computer Engineering with Certifications like CCNA,CCNP,CCIE, PMP,ITIL etc
• Additionally ALU certified Field Experts will be preferred

Job Rewards and Benefits