Email / Chat / Customer Service Agent-Intern Job in PakistanMamango, Pakistan

Fresh Graduate
13,000 - 15,000PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
1 Job
Posted on
Feb 13, 2018
Last Date
Mar 14, 2018

Job Description

Respond to customer inquiries primarily through email, Live-Chat and Voice platforms according to assigned team requirements

Assist in the customer care, service and support for internal employees

Provide exceptional service to customers during each interaction

Address customer concerns and/or provide solutions

Adhere to all company guidelines regarding the delivery of service and email support to customers

Escalate problematic customer issues to management according to standard operating procedures

Properly document each customer interaction according to company standard operating procedures

Adhere to company quality assurance guidelines and standard operating procedures

Act with the highest levels of integrity and professionalism in each customer interaction

Job Specification

Solid experience in either email, chat or instant messenger as well as voice contacts within the call center and BPO industry.

Preferably experience and or qualifications in Teaching, Communication Marketing, English .

4 Months of experience in a call center or similar business environment

Exceptionally written, grammar and communication skills

Proficiency in Microsoft Office Products (Word, Excel, PowerPoint, etc.) and other computer-based systems

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