Respond to customer inquiries primarily through email, Live-Chat and Voice platforms according to assigned team requirements
Assist in the customer care, service and support for internal employees
Provide exceptional service to customers during each interaction
Address customer concerns and/or provide solutions
Adhere to all company guidelines regarding the delivery of service and email support to customers
Escalate problematic customer issues to management according to standard operating procedures
Properly document each customer interaction according to company standard operating procedures
Adhere to company quality assurance guidelines and standard operating procedures
Act with the highest levels of integrity and professionalism in each customer interaction
Solid experience in either email, chat or instant messenger as well as voice contacts within the call center and BPO industry.
Preferably experience and or qualifications in Teaching, Communication Marketing, English .
4 Months of experience in a call center or similar business environment
Exceptionally written, grammar and communication skills
Proficiency in Microsoft Office Products (Word, Excel, PowerPoint, etc.) and other computer-based systems