Customer Service Reprersentative
Blueeast- Orient Group of Companies, Pakistan

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• To take responsibility for being the first point of contact for all callers and ensuring that a high quality of service is delivered at all times.
• To ensure that all calls are dealt promptly and in line with agreed standards and targets.
• To establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of the company’s performance standards and the business objectives.

Customer Service Skills, Communication Skills, Negotiation Skills

MS Word, MS excel & Email Coordinator

Patience. If you don't see this near the top of a customer service skills list, you should just stop reading

Attentiveness

Clear Communication Skills

Knowledge of the Product

Ability to Use "Positive Language"

Ability to "Read" Customers

Job Rewards and Benefits