Generate sales among client accounts, including upsetting and cross-selling
Operates as the point of contact for assigned customers
Develops and maintains long-term relationships with accounts
Makes sure clients receive requested products and services in a timely fashion
Communicates client needs and demands to employer company
Forecasts and tracks client account metrics
Manage projects within client relationships, working to carry out client goals while meeting company goals
Identifies opportunities to grow business with existing clients
Coordinate with staff members working on the same account to ensure consistent service
Collaborates with sales team to reach prospective clients
Service multiple clients concurrently, often meeting deadlines
Keep records of client transactions
Strong interpersonal skills
A polite, friendly and diplomatic manner
Excellent communication skills, both written and verbal
A good sense of humour
Good negotiation skills
The ability to generate ideas
The ability to prioritise and manage several different tasks at once
An excellent understanding of client care
The ability to work effectively to deadlines
Good motivational skills
Good common sense and logical thinking
The ability to relate to a wide range of people
The ability to thrive in pressured or stressful situations
The ability to solve problems as they arise
A committed and flexible attitude to the job
Good organisational skills
Good administrative skills
Excellent planning abilities
The ability to work independently and as part of a team
Good IT skills
Good attention to detail
The ability to manage several tasks at once
Good budgeting skills and the ability to handle finances
The ability to handle rejection (when a client chooses to stop doing business with the company)