IT Support Desk Executive
Emigratus, Pakistan
Job Description
Windows OS Installation
Office Application Installation (Customised Company standard Build)
Basic PC Troubleshooting and software/Service Pack Upgrades
Antivirus Installation, Scanning, Updating and rectification of errors/issues
Domain Policy enforcement
SAP Deployment and configuration
Enterprise mobile email activation
End User Support in IT related matters
Account Creation/Deletion (From Global Support Team, after getting approved forms from the user)
Follow up (Global Support team) for account creation and ensure account are created as per company Polices
System Access (Desktop/laptop)
Educate user How to Reset Password
Emails Access & Internet access
Troubleshoot and resolve issues of remote locations via net meeting
Creating data backups & training for users
Daily Backup of Server at remote location
IT Fixed Assets & other inventory management
EHS compliant on all IT hardware & cables.
Quarterly Implementation of IT Hardware Maintenance programs across the Company
VPN/Junos creation and configuration for laptop users
Deployment of Data encryption software for laptop users, to ensure data security, in case device is lost/theft.
Booking and assisting users to setup a Telepresence meeting in Cisco Tele-Presence Management Portal. Hand & Feet support for Cisco NOC for diagnosing and troubleshooting the issues.
Skype for Business Meeting’s Support
Facilitate user to create meeting on Skype for business
Assisting user in joining and hosting a meeting/Teleconference
Facilitating and training users regarding Video Conference facility across sites.
Ensuring smooth run of IT Equipment (Multimedia, Polycom, Sound device) in all meeting rooms
Managing record for User Account Creation (System Login, Email Access, Internet Access, SAP Access)
Ensuring the smooth run of Internet facility across sites and coordination with vendors (ISP), in case of any issue
Supporting Warehouse management system on ECC6
ECC6 Printing on Zebra Printers
ECC6 LAN configuration
Connectivity of PDAs and troubleshooting as required
ECC6 WAN Monitoring
Job Specification
ITIL Trained,
Training in MCSE ,
Training in CCNA
Good verbal and written skills in english language
Flexible to work even after office hours when there is business requirement
Willing to relocate to Jhelum, Nowshera KPK, Rawalpindi
May work in 2nd shift from 2:00 to 10:00 PM with equal ease